Thulium is a CUSTOMER SUPPORT tool for BETTER, FASTER, OMNICHANNEL communication with clients. Phone, E-mail, Chat, Facebook Messenger are combined into one nimble cloud-based platform. It improves customer service process in support and sales departments. Thanks to such features as built-in CRM, queuing calls, e-mail and chat templates, extensive reports or recording of conversations you can increase agent productivity and provide your clients with the best service.
The most important benefits of using Thulium:
- Lower costs – All-in-one customer support software reduces infrastructure costs. Owing to numerous automation and standardization functionalities agents’ work is easier and more productive.
- Improved effectiveness – Thulium arranges, organizes and monitors customer support processes. It increases agents’ effectiveness, providing speedy phone, e-mail, chat and Facebook Messenger support.
- Customer activation – Thulium helps activate present & potential customers and your website visitors.
- Structured support process – Everyone knows what their tasks and responsibilities are, no work is duplicated or overlooked.
- Data-driven management – Thulium delivers a tool useful for customer support quality control (reporting, wallboards) and agent performance assessment. You can make decisions based on metrics.